Privacy Policy (Redfox.ae) — Red Fox Auto Care LLC
Last updated: 04 March 2026
This Privacy Policy explains how Red Fox Auto Care LLC (“Red Fox”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit redfox.ae (the “Website”), contact us, request a quote, book a service, or use any related online features.
If you do not agree with this Policy, please do not use the Website.
1) Who we are
Company: Red Fox Auto Care LLC
Website: redfox.ae
Contact (Privacy): wecare@redfox.ae
Phone/WhatsApp: +971 50 994 5932
Address: Red Fox Auto Care LLC, near Al Futtaim Honda — Al Dhait — Ras Al Khaimah, UAE
For privacy requests, you can contact us using the details above.
2) What personal data we collect
We may collect the following categories of data (depending on how you interact with us):
A. Information you provide
Name, phone number, email address
Enquiry details (messages, service requests, complaints, feedback)
Booking and quotation details
Vehicle information (e.g., make/model, year, VIN/chassis number, plate number, mileage, service/issue details)
Pickup/delivery details (location/address, preferred times) if you request it
B. Information collected automatically (Website usage)
Device and browser data, IP address, approximate location (derived from IP), pages viewed, time spent, referring URLs
Cookies and similar tracking technologies (see Section 9)
C. Information from third parties (where applicable)
Analytics and advertising partners (e.g., traffic measurement tools)
Payment providers (if you pay online; we typically do not store full card details)
Customer communication tools (email/SMS/WhatsApp platforms), booking tools, CRM systems
3) Why we collect personal data (Purposes)
We use your personal data to:
Respond to enquiries, provide quotes, schedule appointments, and deliver services
Manage customer support, complaints, and service quality
Send booking confirmations, updates, reminders, and service-related communications
Improve our Website, services, and customer experience
Maintain security, prevent fraud, and protect our systems
Comply with legal obligations (e.g., invoicing, warranty, tax, regulatory requests)
Send marketing communications only where permitted and with appropriate opt-out options
4) Legal basis for processing
We process personal data where it is necessary to:
Provide services you request or take steps related to a contract
Comply with legal obligations
Pursue legitimate business interests (e.g., improving services, securing systems), where these do not override your rights
Rely on your consent where required (e.g., certain marketing or cookie preferences)
5) How we share personal data
We may share personal data with:
Service providers who support our operations (hosting, analytics, booking/CRM, communications, IT/security, payment processing)
Professional advisors (legal, auditors, insurers) where necessary
Authorities if required by law, regulation, or legal process
Business transfers (e.g., merger, acquisition, restructuring) where personal data may be transferred as part of the transaction
We do not sell personal data as a standalone business activity.
6) International transfers
Your personal data may be processed or stored outside the UAE (for example, where our cloud/hosting or software providers operate). Where this happens, we take reasonable steps to ensure appropriate safeguards are in place and that transfers comply with applicable laws.
7) Data retention
We keep personal data only as long as necessary for:
The purposes described in this Policy
Legal, tax, accounting, or warranty requirements
Resolving disputes and enforcing agreements
When no longer needed, we delete, anonymize, or securely store it with restricted access.
8) Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no system is 100% secure. You should also take precautions such as using secure networks and protecting your devices.
9) Cookies and tracking technologies
We use cookies and similar technologies to:
Enable core Website functionality
Understand traffic and Website performance
Remember preferences (where applicable)
Support marketing/advertising (where applicable)
Managing cookies: You can control cookies via your browser settings and (if implemented) our cookie banner/preferences tool. Disabling certain cookies may affect Website functionality.
10) Marketing communications
If you receive promotional messages from us, you can opt out at any time by:
Clicking “unsubscribe” in an email (if available), or
Replying “STOP” where applicable, or
Contacting us directly
We may still send service-related messages (e.g., booking confirmations, important service updates) even if you opt out of marketing.
11) Your rights
Subject to applicable law, you may have rights to:
Request access to personal data we hold about you
Request correction or updating of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict certain processing
Withdraw consent (where processing is based on consent)
Request portability of your data (in certain cases)
Lodge a complaint with the relevant authority
To exercise these rights, contact us using the details in Section 1. We may need to verify your identity before processing your request.
12) Children’s privacy
Our Website and services are not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us so we can take appropriate steps.
13) Third-party links
Our Website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of those third parties before providing your data.
14) Changes to this Privacy Policy
We may update this Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Website after changes means you accept the updated Policy.